Planned power outages

In order to ensure that you enjoy the most stable power supply possible, we are always working on the power grid. There are sometimes planned power outages where we disconnect the power supply while the work is in progress.

There are many different types of tasks to perform in connection with the power grid. In order to provide safe working conditions for the electricians who secure the power supply to your home, we must disconnect the power supply from time to time. Examples of work that requires us to disconnect the power supply include upgrading transformers, switching from overhead power lines to underground cables or replacing other parts of the grid infrastructure.

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You will receive notification of any planned power outage 3–14 days in advance. It might be a good idea to add this to your calendar and plan accordingly.

How long will the power outage last?

The duration of the power outage will vary depending on the kind of work that needs to be done. You will be notified before we carry out any planned power outage. You will receive a text message or email containing information about how long the power outage is likely to last. We will send you information 3–14 days in advance. You will not receive a reminder, so we encourage you to add this to your calendar so you don’t forget it and can plan in advance for the period during which the power is out. Situations may occasionally arise that mean a planned power outage has to be cancelled, or the work may take longer than we had originally planned.

If you are reading this because you have no power supply, you may find the information you need in our power outage map.

How to prepare for a planned power outage

  • Remember to turn off any appliances that could represent a fire hazard, such as cookers, ovens and the like, so that they do not switch on again once the power returns.

  • Keep refrigerators and freezers closed. It takes 10–30 hours for the temperature in a full freezer to rise from -18 degrees to -12 degrees. The fewer things you have in your freezer, the faster the temperature will rise.

  • Be sure to charge your mobile phone and other rechargeable equipment.

  • Now that many people often work from home, it would be good idea to think about alternative ways to access the internet. For instance, you could connect your PC to your phone, i.e. create a mobile hotspot. You could also buy a portable router, also called “Wi-Fi in your pocket”. You can purchase one from telecom operators and other companies that sell electronic equipment.

  • If it’s cold outside, consider alternative sources of heat such as wood and gas. Remember to be aware of potential fire hazards.

  • If it’s dark outside, it might be a good idea to have some working torches handy and also make sure you have the necessary batteries.

  • If you have an electric garage door, you may want to open it before the power outage starts.

Am I entitled to compensation?

If the planned power outage results in you being without power for more than 12 hours, you may be entitled to receive compensation.

Questions about the planned power outage?

If this article did not answer your questions or if our power outage map wasn’t helpful, please contact our 24-hour control center 22 44 10 40. When you call, please have the original reference number you received on hand so that we can help you as quickly as possible.

Frequently asked questions

Will I be notified of planned power outages?
We send out notifications to the mobile number listed on My Page, unless you have informed us that you want to receive such notifications on another mobile number. You can also send us a request containing the mobile number at which you want to receive such notifications.

I depend on electricity because of my health. What should I do?
If you are dependent on electricity due to your health or other reasons, we recommend that you purchase an emergency power generator or an alternative power source. You can find more information about emergency power generators on this page.

How far in advance will I be notified of planned power outage?
We send out notifications 3–14 days before a planned power outage, but generally 3–5 days in advance. We do not send out reminders the day before a planned power outage. We therefore recommend that you enter the time of the planned power outage in your calendar so that you don’t forget and can be prepared for the period during which you have no power supply.